Refund policy
Nestbagek wants you to be satisfied with your purchase. If you need to return an item, request a refund, or arrange an exchange, please review the following policy and contact us for assistance.
1. Return Period
You may submit a return request within 30 days of receiving your order. Requests submitted after this period may not be accepted unless otherwise required by applicable law.
2. Return Conditions
Returned items should be kept in their original condition as much as possible, including being unused and undamaged, with original packaging and accessories retained. For Small Side Tables and Folding Stools, please ensure that there is no significant damage, staining, or other condition resulting from use, improper assembly, or storage that would affect the item's resale condition.
If an item has a quality issue, does not match your order, or was damaged during transit, please contact us promptly and provide your order number and relevant photos so that we can review the issue.
3. How to Request a Return
Please email [email protected] with the following information:
- Your order number;
- The name of the item you wish to return;
- The reason for the return;
- Clear photos if the item is damaged or has a quality issue.
Our customer support team will review your request and provide instructions for the next steps. Please wait for return instructions before sending an item back.
4. Return Shipping Costs
Unless the item has a verified quality issue, was incorrectly shipped, or another circumstance makes us responsible for the return, customers are generally responsible for return shipping costs. Please confirm the return arrangements with us before shipping the item.
5. Refund Processing
Once the returned item has been reviewed and approved for a refund, we will process the refund to the original payment method. Refund processing generally takes 5–10 business days. The time required for the funds to appear in your account may vary depending on your payment provider or bank.
Whether the original shipping fee is refundable will depend on the reason for the return and applicable requirements.
6. Exchanges
If you would like to exchange an item, please contact us at [email protected] first. Exchanges are subject to product availability and confirmation of the specific circumstances. Please do not send an item back without receiving confirmation from us.
7. Restocking Fees
Nestbagek does not charge restocking fees for returns.
8. Special Circumstances
Returns or refunds may be declined if an item no longer meets the return conditions due to improper use, assembly, storage, or customer-caused damage. All decisions and procedures are subject to applicable consumer protection laws.
If you have any questions, please contact us at [email protected].