FAQ
1. What products does Nestbagek offer?
We mainly offer tables, stools, and everyday home furniture, including Small Side Tables and Folding Stools.
2. How can I place an order?
Browse our product pages, select the items you wish to purchase, and add them to your cart. Then follow the checkout instructions to enter your order and shipping information and complete payment.
3. How long does order processing take?
Orders generally take 1–3 business days to process before they are dispatched.
4. How long does delivery take?
Estimated transit time after dispatch is 7–15 business days. Including processing time, the total estimated delivery time is approximately 8–18 business days. Actual delivery times may vary.
5. How much is shipping?
Orders with a discounted merchandise subtotal of US$39.99 or more qualify for free shipping. Orders below US$39.99 are subject to a US$12.99 shipping fee.
6. How can I track my order?
After your order has been shipped, available tracking information will be sent to the contact details provided at checkout.
7. Can I change my shipping address after placing an order?
If your order has not entered processing or shipping, please contact us as soon as possible to request an address change. Changes may not be possible once processing or shipping has started.
8. Can I cancel my order?
If your order has not entered processing or shipping, please contact us promptly to request cancellation. Cancellation may not be possible once the order has entered processing or shipping.
9. Can I return an item?
You may submit a return request within 30 days of receiving your order. Items should remain unused and undamaged as much as possible, with original packaging and accessories retained.
10. Who pays for return shipping?
Customers are generally responsible for return shipping costs. However, if an item has a verified quality issue, was incorrectly shipped, or another circumstance makes us responsible, we will handle the matter according to the circumstances.
11. How long do refunds take?
After a return request has been reviewed and approved, refunds generally take 5–10 business days to process. The time for funds to appear in your account depends on your payment provider or bank.
12. Can I request an exchange?
Yes. Please contact us at [email protected] first. Exchanges are subject to product availability and confirmation of the specific circumstances.
13. Is there a restocking fee for returns?
No. Nestbagek does not charge restocking fees for returns.
14. What should I do if I receive a damaged or incorrect item?
Please contact us as soon as possible at [email protected]. Include your order number, a description of the issue, and relevant photos so that we can review the matter and assist you.
15. How can I contact customer support?
You can reach us at [email protected] or +86 19195680392. Our support hours are Monday–Friday, 9:00 AM–6:00 PM (UTC+8).